This English version is provided for information only. Only the German version is legally binding.
This refund policy explains when and how refunds are made for digital learning materials (lessons, bundles and courses) purchased via www.lingorhythm.com.
1. Principle
All products offered on this website are exclusively digital content that is provided online and not supplied on a tangible medium.
Refunds are made under the statutory right of withdrawal and, beyond that, as a goodwill gesture in accordance with this policy. Your statutory rights are not affected by this policy.
2. Statutory right of withdrawal
Consumers generally have a 14-day right of withdrawal. Full details are set out in our cancellation policy.
Important special rule for digital content: The right of withdrawal expires early if, during the ordering process, you expressly agreed that we begin performing the contract before the end of the withdrawal period and at the same time confirmed that you thereby lose your right of withdrawal (Section 356(5) BGB). In that case a refund because you have changed your mind after the content has been provided is generally excluded.
If the digital content has not yet been provided and you have validly withdrawn, we will refund the purchase price in full.
3. Refund after a valid withdrawal
If you validly exercise your right of withdrawal, we will refund all payments we have received in connection with the contract.
- Deadline: The refund is made without delay and at the latest within 14 days of the day on which we receive your withdrawal.
- Means of payment: As a rule we refund using the same means of payment you used for the original payment, unless agreed otherwise.
- Costs: You will not be charged any fees for the refund.
Please note that your payment provider’s processing time may delay the credit to your account. We have no influence on this.
4. Voluntary goodwill refunds
Independently of the statutory right of withdrawal, we may offer a refund or replacement as a goodwill gesture in the following cases:
- Technical unavailability: If a purchased lesson is permanently inaccessible or unusable due to a technical fault for which we are responsible, and the fault cannot be fixed within a reasonable time, we will refund the price of the lesson concerned.
- Double payment: If you have demonstrably paid twice for the same lesson, we will refund the amount paid twice.
- Incorrect provision: If you were given the wrong lesson, we will provide the correct lesson or refund the price if correct provision is not possible.
Goodwill decisions are made case by case and do not create a legal entitlement for future cases. Statutory claims (for example for defects) remain unaffected.
5. No refund
A refund is excluded in particular if:
- the digital content has already been provided and you validly agreed to immediate performance and confirmed the loss of your right of withdrawal during the ordering process (see section 2),
- you stop using the content after it has been provided for reasons outside our responsibility (for example giving up learning the language, changing your device, not liking it),
- you have distributed, published or commercially used the content contrary to its intended purpose,
- you have passed your access or download details on to third parties.
Statutory claims remain unaffected in these cases too.
6. How to request a refund
Please send us your refund request with the following details:
- name and email address used for the order
- order number (if available)
- name of the lesson(s) concerned
- date of order and payment method
- reason for the refund (for example withdrawal, technical fault, double payment) and a short description if needed
Contact:
Lingorhythm
Kupferhammer 15
37170 Uslar
Germany
Email: hola@lingorhythm.com
We usually confirm receipt of your request within 2 working days and then review it. If a refund is justified, it is made in accordance with section 3.
7. Dispute resolution
If you have questions or complaints about a refund, please contact us directly first. We will do our best to find an amicable solution. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
As of: November 2026